PRODUCT RESTRICTIONS – RETURN POLICY The following Zazzle products have unique return restrictions.
Shields and masks for the face: All sales of face shields and masks are final and non-refundable for reasons of health and safety.
For Embroidered Products, Stitch Files: Within 30 days of receiving an embroidered product, you can return it for a replacement or refund. However, you must contact customer support within 10 days of receiving your embroidered product(s) and return the product to Zazzle in order to receive a refund for the stitch file image conversion fee. You must request a refund of the conversion fee within ten days of the date Zazzle uploaded the stitch file to your “My Images” library, which will be indicated by the “sent date” of the stitch file confirmation email sent to you, if you posted an embroidered product for sale to your Store without ordering a product.
RETURNING ITEMS WITH DAMAGE OR DEFECTS If an item is damaged or defective, sending our customer support team an email with a digital image and a concise description of the issue can often speed up the return process. As soon as the customer has provided substantiation of the claim, in many instances, action—whether in the form of a replacement, refund, or credit to the account—can be taken.
Before determining the product’s condition, the item may need to be returned to Zazzle for inspection if the damage or defect cannot be verified over the phone or via email.
Who bears the cost of returning the package?
If an item arrives damaged or a Zazzle representative confirms that it is defective, Zazzle will provide a prepaid return shipping label.
In all other instances, the customer is responsible for paying for return shipping.
The cost of the customer’s return shipping is never covered by Zazzle, either in cash or in credit. Before sending the items back to Zazzle, the recipient must discuss the return procedure with Zazzle support if a product arrives damaged or defective.
HOW TO RETURN AN ITEM To request a return, contact Customer Support. This request must be made within thirty days of receiving the shipment.
Include the reason for the request for a return in your message, as well as your preference for a credit to your account, a refund, or a replacement (either for the same item or in a different style, size, or color).
You will be asked to select the item you want to return after selecting the topic.
To proactive provide digital images of defective or damaged products, use the Upload File button.
What the typical return procedure entails If you have requested a refund, keep in mind that it can take anywhere from 7 to 21 days for the funds to appear in the account used to make the purchase (depending on the bank’s processing speed).
Please be aware that returning funds typically take 24-48 hours to appear in your Zazzle account if you have requested a credit. Once it is available, you can use this credit to buy something from Zazzle. The validity of this credit is one year from the date it is granted.
An email will be sent to you once the reprint has begun if you requested an exchange in a different size or style.
Items of dark clothing that are returned can only be exchanged for a different style of dark clothing of equal or lesser value.
Items of light clothing that are returned can only be exchanged for a different style of light clothing of equal or lesser value.
Only a comparable non-apparel item of equal or lesser value can be exchanged for returning non-apparel items.
811 Sandhill Road, Reno, NV 89521, Zazzle Inc.
You can read more about Zazzle’s return policy here.
ZAZZLE CONTACT INFORMATION
1-408-983-2800 Phone hours: Mon – Fri: 9AM – 5PM PT (12PM – 8PM ET)
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